Shipley Energy Selects Nexant Software to Manage Prospecting, Customer Care, and Billing
Feb 24, 2014
Top-Ranked Shipley Energy Will Automate Mission-Critical Energy Retail Processes to Optimize Customer Relations, Increase Customer Satisfaction, and Target Regional Expansion with RevenueManager® from Nexant.
SAN FRANCISCO – Nexant, the global energy software and services company, announced today that Shipley Energy (Shipley), a top-ranked Pennsylvania-based retail energy company providing natural gas and electricity to customers in the northeastern U.S. markets, will license the Nexant RevenueManager® software platform to manage a customer self-service portal, customer care and billing, and prospecting for its residential and commercial natural gas and electricity customers.
The Nexant platform will enable Shipley Energy to expand into new markets and offer new products and services. Shipley Energy will also leverage the Nexant RevenueManager platform to full capacity by implementing its contract management module to streamline the quote-to-customer process for retail energy clients in existing and new territories.
“Over the last two decades, Shipley Energy has evolved from being a local community fuel supplier into a leading regional energy retail company,” said Steve Passio, President of Shipley Energy. “We believe the Nexant software platform will allow us to take ownership, streamline, and manage our end-to-end energy retail processes more effectively than ever before. We chose Nexant Revenue Manager for this solution because of its inherent flexibility, fast go-to-market, low cost-to-serve and—above all else—its proven track record in deregulated energy retail markets. Nexant software provides a direct benefit to our customers, who can feel confident that the added value of Shipley products is complemented by outstanding services.”
“We are pleased to continue expanding Nexant RevenueManager’s footprint in the U.S. market with resourceful and service-oriented energy suppliers such as Shipley,” said Tanya Shepherd, Nexant’s VP of RevenueManager worldwide operations. “As competition for domestic customers continues to intensify in North American markets due to ongoing regulatory changes, smart meter deployments, and new market demands, retail energy suppliers will need increased flexibility and greater control of mission-critical processes. We believe Nexant provides the business agility and lower operating costs that are essential for energy retail companies to grow market share and meet their strategic business goals.”
ABOUT SHIPLEY ENERGY
Since 1929, Shipley Energy has delivered energy services to businesses large and small. Shipley entered the retail energy markets in 1995 by supplying natural gas and added electricity to its portfolio beginning in 2004. Today, Shipley Energy continues to rank as one of Pennsylvania’s top 50 fastest growing companies, ranking as one of the top 10 companies in this group in 2012. Shipley Energy is headquartered in York, Pennsylvania.
Nexant is a global energy industry leader, offering a comprehensive suite of best-in-class software solutions and advisory services designed to transform utility business processes, support implementation of smart grid and demand side initiatives, and provide energy industry and technology insights. Over the last decade, it has developed and commercialized technology solutions—such as Nexant iEnergy®, Nexant Grid360™, Nexant iHedge®, Nexant RevenueManager®, and NexantThinkingTM—that enable utilities, power producers, and energy resource companies to improve operational and financial efficiency, reduce risk, and enhance customer engagement across the energy value chain. Nexant is headquartered in San Francisco, California and operates from 32 corporate, representative, and project offices located throughout the United States, Europe, the Middle East, Africa, and Asia.