Aug 21, 2015

In order to support their rapid growth and expansion into new markets, XOOM Energy, LLC needed to bring their customer care and billing in-house. This required the support of a software platform that would give their customer service and billing department better control and automation to enable them to address customer issues in a more timely fashion, maintain their already high standards for customer service, and avoid the types of mistakes that could result in lower customer satisfaction and retention…

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